Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
On successful completion of this course, participants will have the knowledge and skills to manage customer complaints effectively during service breakdowns to retain customers’ confidence and loyalty.Course ObjectivesBy the end of the programme, participants will be able to:Understand why people complainUnderstand why handling complaint effectively is importantUnderstand the importance of your ...
Provider: NEXT U PTE. LTD.
Customer confidence stems from every relationship with the service provider. This aims to equip individuals in a supervisory role to develop knowledge in the organisation's products and service offerings that will enable them to build rapport with customers. Participants will also learn the different approaches of post-sales follow-up, the know-how of handling service opportunities and service cha...
This programme aims to equip individuals with the skills and knowledge in coaching for service performance. It involves an in-depth understanding of the purpose and impact of coaching; identifying characteristics of coaches and the coachee; learning and applying the coaching techniques; and implementing a coaching plan.Course ObjectivesAt the end of the programme, participants will be able to:• ...
If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for YOU!The Tuning to Customer Friendly Language Programme is designed to provide participants with the skills set to guide their staff in engaging customers even in the most awkward situation. Participants will learn to role model to their staff by gaining confidence in h...
If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for them!The Customer Friendly Language Programme is designed to provide participants with the skills set to engage customers even in the most awkward situation. Participants will gain confidence in handling difficult conversations with customers, and how to make the most ...
Exceeding customers' expectations is a key driver to build customer loyalty and brand advocates, and every service professional has a role to play. Supervisors are required to guide and mentor their team to be customer-centric and drive service delivery and exemplify behaviours aligned to the organisation's service vision. In this programme, participants will learn how to become great role models ...
Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter.This workshop covers the knowledge and application skills required for a service professional in.Handling Service ChallengeHandling Challenging Customers Profe...
What separates service leaders from others is how they handle service failures and meet the challenge of turning an unhappy customer into one who praises your service and becomes a customer for life.This programme shows the importance of service recovery and how to go from apologising to taking responsibility to giving customers something of value as a way of appeasing them and earning their loyal...